t10 Privacy Policy

Scope of Information Collection

t10 collects two types of information from its users — information provided directly, and information collected automatically through use of the service. In both cases, information is collected solely for the purposes of operating, improving, and securing the service.

1.1 Directly Provided Information

Information you provide during registration and account management includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details, such as bKash or Nagad number
• Transaction history and deposit-withdrawal records
• Any messages or attachments submitted via support chat or email

1.2 Automatically Collected Information

When you use the t10 platform, the following information is logged automatically:

• IP address and device type
• Browser version and operating system
• Pages visited, time spent, and navigation patterns
• Cookie and session data
• Referrer URL (the source from which the site was accessed)

Purpose of Information Use

t10 uses collected information only for specific and legitimate purposes. Your personal information is never sold to third parties under any circumstances.

The main purposes for which information is used are as follows:

• Completing account registration and confirming identity
• Processing deposits and withdrawals and maintaining transaction records
• Providing bonuses and promotional offers and verifying eligibility
• Preventing fraud, money laundering, and other illegal activities
• Providing 24/7 customer support and resolving complaints
• Identifying and resolving technical issues on the platform
• Conducting statistical analysis to improve service quality
• Age verification — preventing account registration by persons under 21

We may occasionally send important service-related notices, security alerts, and account updates to your mobile or email. Promotional messages are sent only with your prior consent.

Cookies and Tracking Technology

Cookies and similar technologies are used on the t10 website. Cookies are small text files stored in your browser that help personalise your experience.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform.
• Functional Cookies: Used to remember your language preferences, display settings, and login information.
• Analytical Cookies: Used to understand which pages are visited most and how users navigate the platform.

3.2 Cookie Control

Cookies can be disabled at any time by changing your browser settings. However, disabling essential cookies may disrupt some core platform functions, such as maintaining login sessions.

Information Sharing and Disclosure

t10 shares your personal information with third parties only when it is strictly necessary for operating the service or falls under a legal obligation.

4.1 Service Partners

Limited information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These providers are given access only to the information needed to complete a transaction and are not permitted to use it for any other purpose.

4.2 Technical Service Providers

Third parties are engaged for game software, server hosting, and security verification services. These partners are bound by strict confidentiality agreements that prevent misuse of data.

4.3 Legal Requirements

Information may be disclosed in response to a court order or a lawful request from a competent authority. Information may also be disclosed when required for the investigation of fraud or serious illegal activity.

Information Security Measures

t10 has adopted industry-standard technical and administrative measures to protect user information.

• SSL Encryption: All data transferred between the website and servers is encrypted via SSL, preventing third parties from reading the information.
• Access Control: Only authorised staff may access sensitive user information, and every access is logged.
• Two-Factor Verification: OTP verification is used when accessing accounts, preventing unauthorised access.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Data Minimisation: Only the information necessary to operate the service is collected.

In the event of any security breach, affected users will be notified as quickly as possible and advised on the necessary steps to take.

Data Retention Period

t10 retains user information only for as long as it is necessary or legally required. All relevant information is retained while an account remains active.

After an account is closed:

• Transaction records are retained for a specified period in accordance with legal requirements.
• Identity verification documents are kept for a specified period for fraud prevention purposes.
• Technical logs and analytical data are generally deleted within 90 days.
• Marketing preference data is deleted promptly upon request.

User Rights

As a t10 user, you have the following rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may request to know what information t10 holds about you. We will provide the information within a reasonable time after verification.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may apply for a correction. It is important that identity verification documentation remains accurate.

7.3 Right to Close Account

You may close your t10 account at any time. Upon requesting account closure, applicable data will be deleted after any active balance is settled, though some information may be retained as required by legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional messages at any time. This will not stop you from receiving important service-related notices.

Protection of Minors

t10 provides services only to persons aged 21 or above. Registration and use of the platform by minors is strictly prohibited.

Age verification is mandatory at the time of registration. Additional identity verification documents may be requested in suspicious cases. If any information belonging to a minor is collected, it will be deleted immediately and the relevant account will be closed.

To maintain responsible gambling habits, you should read our Responsible Gaming section. It contains detailed information on self-regulation, deposit limits, and personal protection measures.

International Data Transfers

t10's servers and service providers may be located in various countries. In such cases, your information may be processed or stored in a different country.

Such transfers are made only with service providers capable of ensuring adequate data protection standards. Compliance with the security standards of this Privacy Policy is mandatory in every case.

Policy Changes and Updates

This Privacy Policy may be updated from time to time in light of changes to the service or legal requirements. Registered users will be notified by email or mobile in the event of significant changes.

The date of each update will be noted at the top of this page. Continued use of t10 after any changes will be considered acceptance of the updated policy.

If you have questions about this Policy or would like to learn more about our services, you may find answers in the FAQ section or contact our support team directly.