FAQ
All your questions about security, bonuses and VIP at t10 answered
From keeping your t10 account secure to withdrawing money via bKash or Nagad, claiming the welcome bonus, understanding VIP cashback and fixing issues on mobile — this page brings together detailed, straightforward answers to the questions Bangladeshi players ask most. Find your question in the sections below.
Security and Privacy
Read the questions and answers below carefully to keep your t10 account and personal information secure. Full details on data management are available on the site's Privacy Policy page.
Your t10 account password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or any easily guessable word. Using a password manager makes it easier to keep a separate strong password for each site. Never share your password with anyone.
Fraudulent sites usually make small spelling changes to the original domain (such as t1O or t-10). Always check the address bar in your browser to confirm you are on the correct URL and that a padlock icon is visible. Memorise t10's official site URL and bookmark it — avoid logging in through unfamiliar links. If in doubt, contact us directly via live chat.
Go to the t10 Login page immediately and change your password. Then contact t10's 24/7 live chat support so the account can be temporarily secured and any suspicious activity investigated. Also secure the email address or mobile number linked to your account separately. If you have used the same password on other sites, change it there as well.
Yes. t10 uses SSL (Secure Socket Layer) technology, which encrypts all data travelling between your browser and the server. This means your password, payment details and personal data are not exposed to third parties. To learn more about how data is stored and used, please read the site's Privacy Policy page.
t10 only shares your information with relevant service providers when it is necessary to operate the service — such as payment processing or identity verification. Personal information is not sold to advertisers. Full details are available on the Privacy Policy page.
How to Withdraw
Find answers to common withdrawal questions for bKash, Nagad, Rocket, Upay and bank transfer here.
There are a few common reasons a withdrawal may stay pending: account verification not yet completed, wagering on an active bonus not yet met, or the request is in the processing queue. t10 generally processes withdrawals within 1 hour. If it takes longer, contact 24/7 live chat with your transaction ID.
The minimum withdrawal amount at t10 is ৳500. Requests below this amount will not be accepted. This limit applies across all methods — bKash, Nagad, Rocket, Upay and bank transfer. Let your balance accumulate and submit a request once it reaches ৳500 or more.
t10 generally completes withdrawals within 1 hour — this applies to bKash, Nagad, Rocket and Upay. Bank transfers may take slightly longer depending on the bank's own processing time.
Yes. t10's withdrawal service runs 7 days a week, 24 hours a day. Requests are accepted on Fridays, Saturdays and any public holiday. Requests submitted at night are also generally processed within 1 hour.
No. Under t10's rules, withdrawals may only be made to a bKash, Nagad, Rocket or Upay number registered in the account holder's own name. Withdrawals to third-party wallets are not permitted and such requests may be automatically rejected. See the Terms and Conditions page for full details.
Questions about the Welcome Bonus
This section covers claiming the t10 100% welcome bonus, meeting the wagering requirement and other common bonus-related topics in detail.
Open a new account at t10 and make your first deposit. t10 will give you a 100% bonus on your deposit, up to ৳15,000. Example: deposit ৳1,000 and you receive ৳1,000 in bonus, giving a total balance of ৳2,000; the wagering requirement on the bonus will be ৳1,000 × 25 = ৳25,000. You must activate the bonus option at the time of deposit to claim the bonus.
Yes, t10 bonuses have a set expiry period. If the wagering requirement is not met within the specified time after claiming the bonus, the bonus may be automatically cancelled. The expiry date is communicated to your account when the bonus is credited. Read the Terms and Conditions for accurate details.
No. The t10 welcome bonus is available only once per account. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be cancelled. Activate the bonus option before your first deposit, as it cannot be claimed afterwards.
Slot games generally contribute the most towards meeting the bonus wagering requirement. Playing games such as Gates of Olympus, Fortune Tiger or Aviator on t10 Slots can help complete the wagering quickly. Live casino and some table games may contribute at a different rate. A full list of how much each game contributes can be found on the Terms and Conditions page.
Yes, while a bonus is still active you can contact live chat to cancel it. However, cancelling the bonus will remove any winnings associated with that bonus as well as the remaining bonus amount. Only the original deposit portion will remain. Consider this carefully before making a decision.
VIP Benefits and Cashback
How you progress in the t10 VIP program, what the weekly cashback is, and what you need to do to move up to higher tiers — you'll find answers to all these questions here. For more details, visit the t10 VIP page.
The t10 VIP programme has 4 tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%) and Platinum (up to 1.2%). Cashback is calculated based on the net loss for that week (total losses minus total winnings). Higher tiers earn cashback at a higher rate.
You progress through VIP tiers at t10 by regularly playing games and placing bets. The more active you are and the more your betting activity grows, the faster you can move up. There are opportunities to move from Bronze to Silver, Silver to Gold, and Gold to Platinum. Full details on tier progression are available on the t10 VIP page.
In addition to weekly cashback, t10 VIP members receive priority customer support. Higher-tier members have access to special promotions and rewards. Platinum members enjoy the most benefits. Staying regularly active increases these benefits over time.
Weekly cashback is calculated based on the net loss for that week — that is, what remains after subtracting total winnings from total losses. Example: as a Gold member with a net loss of ৳20,000 in a week, cashback will be ৳20,000 × 0.9% = ৳180. Cashback is added to your account at the end of each week.
Device & Technical Issues
Here you'll find solutions for downloading the t10 app, games not loading in the browser, clearing cache, and slow page loading issues.
t10 has both Android (APK) and iOS versions, available through official channels. You'll find all app-related information on the t10 App page. Downloading from unofficial sources is not safe — use only official sources.
Start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check Cached images and files and Cookies, then click Delete. Reload the page afterwards. If your internet connection is slow, try switching from Wi-Fi to mobile data or the other way around. If the problem persists, let us know via live chat.
On Android, open the t10 site in Chrome, tap the three-dot menu on the right and select "Add to Home screen". On iPhone, open the site in Safari, tap the Share icon and choose "Add to Home Screen". A t10 shortcut will then appear on your home screen and can be used just like an app.
Yes. The t10 website is fully optimised for mobile browsers. Slots, live casino, cricket betting — everything can be played easily in Chrome, Safari or Firefox. A complete experience is available without installing a separate app. However, loading tends to be slightly faster with the app installed.
t10 works on Android smartphones and tablets, iPhone and iPad, and Windows or Mac computers — all modern devices are supported. Keep your operating system and browser up to date for the best experience. Some games may not run correctly on older versions of Android (below 5) or older iOS versions.
Still have questions? The support team is here to help
If you don't find the answer to your question on this FAQ page, the t10 support team is ready to help in both Bengali and English, 7 days a week, 24 hours a day. Feel free to reach out with any questions about responsible gaming as well.
24/7 Live Chat
Click the live chat button on any page of the site to speak directly with a t10 support agent in Bengali. Get quick help with deposits, withdrawals, bonuses, or any technical issues.
Email Support
For detailed or complex issues, write to t10's support email. You'll receive a response in both Bengali and English. Support email: [email protected]