t10's commitment to responsible gambling
Betting and casino entertainment should have clear limits. t10 believes every player deserves the right and the means to manage their own budget, time, and emotions. On this page you will find the tools, guidance, and support information that keep gambling enjoyable and safe.
What is responsible gambling and why does it matter
Betting and online casino games are a form of entertainment — but for some people they can lead to financial or mental health problems. t10 believes that when every player sets limits that work for them, the experience stays enjoyable at all times.
Our Terms and Conditions clearly state that anyone participating in any betting or casino activity on t10 must be at least 21 years old. The age verification process is strictly followed, as protecting minors is one of our top priorities.
Responsible gambling is not just about following rules — it means knowing yourself, understanding your limits, and asking for help when you need it. t10 is here to support you along the way. Detailed information on setting limits and self-exclusion is available in our Frequently Asked Questions (FAQ).
Never treat gambling as a source of income. Winning and losing are both a normal part of every bet. Only deposit money you can afford to lose. Set a budget before you play and do not go beyond it.
Tools to keep yourself within limits
Daily and weekly deposit limits
Set how much you can deposit each day or each week. Once a limit is set, it takes effect immediately; increasing it requires a waiting period.
Daily play time limit
Decide in advance how long you will play each day. When the set time is up, your session will end automatically. Taking regular breaks keeps your mind fresh and helps you avoid decisions driven by emotion.
Cooling-off break
Use the cooling-off option if you want to take a break from gambling for a few days. You can choose any period from 1 day up to 30 days. During this time you will not be able to log in to your account or place bets.
Long-term self-exclusion
If you feel your gambling is getting out of control, you can use self-exclusion to close your account for an extended period or permanently. This step takes effect immediately and cannot be reversed on your own before the period ends.
Weekly loss limit
Once you have lost a set amount, your account will automatically stop accepting bets. Using this feature prevents a bad day from turning into a major financial loss.
24/7 support team
Contact the t10 support team at any time via 24/7 live chat or email. The team can assist in both Bengali and English and will help you set limits or close your account.
Send a limit request
Fill in the details below to notify our support team about a limit or self-exclusion request — they will apply the change to your account within 24 hours.
Instead of filling in this form, you can also reach us directly via 24/7 live chat. To email us, write to: [email protected]
Recognise the warning signs
If any of the following apply to you, pause and ask yourself or someone close to you — seeking help is never a sign of weakness.
- You keep placing larger bets to try to recover lost money and "chase" your losses.
- You are borrowing money from family or friends to gamble, or skipping other expenses to do so.
- You find it hard to stop gambling or stay within limits — even after deciding to do so.
- You are hiding the amount you gamble from your family or the people close to you.
- You feel uncomfortable, restless, or low when you are not gambling — and you use gambling to improve your mood.
- Gambling is causing problems with your work, studies, or family responsibilities.
- You repeatedly go beyond the budget you set for yourself and feel regret afterwards.
Where to get help
If you feel that gambling is having a negative impact on your life or someone you know, do not face it alone — reach out for support. The options below are available to you.
t10 support team
Chat with us in Bengali via live chat or email, 24 hours a day, 7 days a week. Our team will handle your concerns about limits, self-exclusion, or anything else in confidence. Email: [email protected]
Family and close ones
Talk openly with a family member or trusted friend. In many cases, support and accountability from someone close can work faster than professional help. Sharing your problem is the first step toward solving it.
Professional counsellors
Seek out a mental health specialist or counsellor in Bangladesh. An addiction specialist or psychiatrist can provide professional advice. The mental health department of your local hospital also offers this type of service.
t10's commitment to responsibility
t10 is not just a gaming platform — it strives to build a responsible environment. Our About Us page states that we place players' long-term wellbeing above short-term profit. This commitment is reflected in every service we offer.
We maintain a strict age verification process so that no one under 21 can open an account. Providing the correct date of birth at registration is mandatory, and identity documents may be verified when necessary.
We never target minors or vulnerable groups in our advertising or promotions. Our Privacy Policy states that personal data is never shared with third-party advertisers.
Your betting history and spending details can be viewed from your account at any time. Reviewing your spending patterns is an effective way to gamble responsibly. If you notice any unusual pattern, contact the support team right away.